Cancellation Policy

Shellgrove Rural Retreats

We understand that plans can change. As a small, independent countryside retreat,
cancellations can have a significant impact on our calendar. This policy is designed
to be fair to guests while protecting our ability to operate sustainably.

Direct Bookings (Made via Our Website)

Free Cancellation Period

Bookings may be cancelled free of charge up to 21 days before arrival.

Within 21 Days of Arrival

If cancelled within 21 days of arrival, the full balance is non-refundable.

If we are able to re-let the dates, we will refund the amount recovered, less any price
difference and reasonable administration costs.

48 Hours After Booking

For added reassurance, bookings cancelled within 48 hours of being made are fully
refundable, provided arrival is at least 21 days away.

Non-Arrival (No Show)

Failure to arrive without prior notice will result in the full booking amount being retained.

Date Changes

We are happy to move your booking to alternative dates if requested more than
21 days before arrival, subject to availability.

Within 21 days of arrival, date changes may not be possible unless we are able to
re-let the original dates.

Third-Party Bookings (Airbnb, Booking.com, Vrbo)

If you booked through a third-party platform, your cancellation will be subject to that
platform’s cancellation policy and terms.

Travel Insurance

We strongly recommend that guests obtain appropriate travel insurance to cover unforeseen
circumstances such as illness, weather disruption, or personal emergencies.

Exceptional Circumstances

We understand genuine emergencies happen. While we cannot guarantee refunds outside of the
policy above, we will always approach individual cases with fairness and understanding where possible.

Our Promise

If we ever need to cancel your stay due to unforeseen circumstances (extremely rare), you will receive
a full refund or the option to move your stay to alternative dates.

If you have any questions about your booking, please contact us directly — we’re always happy to help.